Legal
Privacy Policy
Last updated: 23 July 2026
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Introduction
Magnus Connect Pty Ltd (“we”, “us”) respects your privacy. This policy explains what personal information we collect through the Magnus Connect platform, how we use it, and the choices you have, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
Account details you provide, such as your name, email, phone number and location.
Information you add to your profile, such as support needs, preferences or provider business details.
Messages sent through our secure messaging feature.
Usage data such as pages viewed and searches performed, collected via cookies and similar technologies.
How we use your information
We use your information to match participants with providers, operate secure messaging, verify provider details, respond to enquiries, improve the platform, and meet our legal obligations.
Sharing your information
We share relevant profile information with providers or participants you choose to contact. We do not sell personal information to third parties. We may share information with service providers who help us operate the platform (such as hosting and analytics providers), under confidentiality obligations.
Data security
We apply reasonable technical and organisational measures to protect personal information from misuse, loss and unauthorised access, including encryption of messages in transit.
Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information.
Children's privacy
Magnus Connect is intended for use by adults, including family members and carers acting on behalf of a participant. Where a participant is a minor, we expect a parent, guardian or carer to manage the account and information provided.
Changes to this policy
We may update this policy from time to time. Material changes will be notified on this page with an updated “last updated” date.
Contact us
Questions about this policy can be sent to hello@magnusconnect.com.au or by post to Suite 4, 120 Exhibition Street, Melbourne VIC 3000, Australia.